Policies

General For All Activities:

Valid driving license or passport at check-in.
Amex is not accepted as payment method for walk-ins.
Must bring card with matching ID used for payment.
All participants must sign waiver at check-in, parent or guardian must sign the waiver for minor.
Medical conditions should be taken into consideration prior.
Drugs or alcohol are not permitted during or prior to activity.
All safety gear is provided.
No experience or qualifications required.
Pregnant women may not be able to participate in certain activities, call for more info.
Swimming skills are not required as long as participant is comfortable in the water and does not panic.

Refund/Cancellation Policy

Sailing Yucatan does not issue any refunds; however, credits will be kept and do not expire. Purchaser will also have the possibility to use this credit towards another watersports activities that we offer.
We ask all of our customers to check-in 15 minutes before the departure time. If you arrive late and miss the departure time, your booking will then be considered as a “no show”. In this case, we will try our best to fit you in a later time that day upon availability. However, understand that we have a daily schedule, and if we are unable to find you a spot at a later time, rescheduling your booking to another day will be the only option.

Weather Policy

Our trained staff members are the ones who will decide whether it is safe to operate the activity. They are constantly monitoring weather channels/radar apps and are using their professional knowledge on whether they will perform the activity following the industry’s regulations in safe operation.

We reserve the right to reschedule upon weather conditions.
If the weather is not permitting to go out on the water, customers will be issued a credit/voucher. Vouchers do not expire and may be used towards any other activities.

If you wish to transfer your voucher to another member other then you, you will need to come in person to our facility and obtain approval by our management. Vouchers will need to physically be present to be redeemed. As mentioned above, our company has a strict “no refund policy” and will respect its policy.

For any additional questions or specific request, please email us at info@sailingyucatan.com.

Reservations Vs Walk-ins

Reservations can be done online or over the phone. If you do not want to wait but rather have a secured spot, reservations are the way to go! Once you have an activity reserved with us, your spot is guaranteed.

For large groups, reservations are highly recommended. Reservation will guarantee that you will not be split and be able to do each activity together as a group. We accept walk-ins as well; however, they might have to wait for the next available spots and will most likely be divided into smaller groups.

Walk-ins are meant for spontaneous thrill seekers! Whether you have planned a last-minute trip to the beach and did not have time to plan out your daily activities; or simply woke up feeling amazing and wanting to go have some fun on the water, we got you covered! Although you will not have as high of a priority compared to having a reservation, we will do our best to serve you on the same day!

Waiting Time

We are open 7 days a week from 10 am until Sunset, permitting weather conditions. We have daily departures for all activities every 30 – 60 minutes. However, due to weather or equipment malfunction delays in departures may occur. Both online bookings and walk-ins must be aware that delays may affect their departure time. Delays may occur, and refunds will have the same regulations as explained in our Refund/Cancellation Policy.

Payment
We accept all types of payment methods EXCEPT:

American Express is not accepted for any purchase done at our location.

Only cards with Chip will be accepted.

Apple pay/ apple card is not accepted.

Gift Card/ Prepaid debit cards is not accepted.

All cards must have a name printed on it matching the cardholders ID. Both Card and ID must be physically present.

Cardholder must be present at check-in with the card used at purchase along with a valid matching picture ID (driver’s license or passport). Those documents must be physically presented at check-in or booking will not be redeemable. Otherwise, we will need to receive a different form of payment, in order to provide a full refund towards the original cardholder.